This piece was originally published on Marc Stoiber's blog. It was co-written by Brad Bate, Senior Analyst at GreenOrder, and Stephen Linaweaver.

This piece also ran in Sustainable Brands, and Fast Company's Co.Exist blog.

Perception vs. reality has always been a major source of tension for brands. And sustainability, once heralded as the next big brand advantage, has only made things worse.

It’s simple, really. If you promise people your soap will make them smell nice and it doesn’t, they’ll get over it. If you falsely promise your soap doesn’t have palm oil from orangutan-displacing plantations, people aren’t nearly as forgiving.

Brands like Patagonia provide shining examples of what can happen when you effectively align perception and reality. Their values, their brand, and their actions all convey the same sustainability message. Using this trifecta to engage more deeply with customers may have contributed to the fact that, during the worst of the recession, their sales continued to climb.

But the Patagonias of the world are few and far between.

This point is illustrated by studies like MapChange and the Sustainability Leadership Report.

This article was written by Jill Bunting, Analyst at GreenOrder and Devraj Banerjee, Associate at GreenOrder.

Supply chain sustainability is a key part of a company’s overall environmental innovation journey. Due to mounting stakeholder pressure and competitive forces, companies increasingly need to address environmental concerns like emissions, waste and water – as well as social priorities like the right to organize, slavery, and diversity in their supply chain. Advances in technology, the rise of social media, and the rigor of lifecycle analysis have made it easier and more important than ever before for companies to understand the environmental and social performance of supply chains – and communicate about it effectively.

But marketing progress towards supply chain sustainability represents an additional challenge beyond making supply chains more sustainable.  And it means a lot more than just advertising. Getting supply chain marketing right requires applying general green marketing best practices to the circumstances unique to your company and supply chain. While a nuanced approach is critical, there are some clear “dos” and “don’ts” that form the guardrails for effective supply chain marketing.

A winning supply chain marketing approach starts with making genuine progress improving a supply chain. This is the foundation of authentic supply chain communications. Your chosen approach to improving your supply chain will depend on where you currently are in the environmental innovation journey, what your overall sustainability goals are, and how you can effectively engage your suppliers.

Once you are ready to communicate real progress, you’ll want to ask yourself some important questions and follow some basic guidelines.

This piece is also featured on GreenBiz

Last week, Interbrand released its inaugural list of the Best Global Green Brands of 2011 following Newsweek by a couple of years.  The methodology splits out each company’s actual environmental performance as determined by a Deloitte analysis of publicly available Thomson Reuters ASSET4 data and Interbrand’s own analysis of public perception of each brand.  According to the study, companies like L’Oreal, Nokia, and HSBC are doing much more than they get public credit for, while for others like McDonald’s, GE, and Coca Cola the reverse is true.

Whether one is an executive, investor, or consumer, what are the implications of the gap?

By Catherine Potter

More and more utility companies, including those that operate in markets without customer choice, are waking up to the power of customer-centricity.  Even regulated utilities with captive customers need to delight their customers to drive meaningful growth.  That’s because the primary source for growth is not in delivering undifferentiated electrons to captive customers, but in delivering innovative services that customers choose to opt in to (or out of).

Many utility companies take comfort in the fact that a majority of their customers are “satisfied.”  But unpacking the details behind this seemingly reassuring data is essential, and requires examining the extreme ends of their customer satisfaction curve, not the middle.  Here are two topics every forward-thinking utility executive should know how to tackle:


By Michael Ellis

Last month, Joel Makower, executive editor of the GreenBiz Group, wrote that green marketing is over.  His conclusions, similar to those of a recent study by OgilvyEarth, ignited impassioned commentary among green consultants and marketers. 

But it hasn’t gotten broader attention--which may be a good thing, since Joel’s argument is easy to misinterpret.  Indeed, as Joel importantly points out, marketing green is thriving in many ways and evolving rapidly; just a narrow slice of the practice is fading away.

While Joel doesn’t directly define green marketing in the piece, his implicit definition is narrow.  “Green marketing… is aimed at getting people to buy stuff that is better for the environment,” he writes.  It focuses on a “more just and sustainable world;” any marketing that focuses on non-environmental aspects of a product (e.g., hybrid cars’ convenience) isn’t “green marketing”.  Furthermore, Joel points out that “the business-to-business landscape is wholly different.  A wide range of things companies buy… are being marketed effectively for their environmental attributes.”

Electric Vehicles: A March to Madness?

Posted by: Brent Dewar  /  April 04, 2011 / in Automotive
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As Americans settle in this weekend to watch the final rounds of the NCAA basketball tournament, our collective consciousness has not only been riveted to the games, but also to the alarming news from around the world.

Japan's infrastructure challenges in the wake of the tragic earthquake and the ongoing crisis in the Middle East are changing the ways we need to think about energy, infrastructure and national security.

Never has there been a time in March when all the "circles and arrows" on the chalkboard weren't sets of basketball plays, but instead served as pointers to the need for America to move deliberately and quickly to find effective solutions to reduce our dependence on foreign oil.

We need to change the game. What might a game changer look like? Imagine a March where the air is cleaner and our troops are watching March Madness at home with their families, not from a bunker 7,000 miles away. This should be our collective American goal and not just a dream.

The FTC’s long overdue update of the Green Guides announced last week will help protect consumers from vague green marketing claims.  Among other proposed changes, summarized by the FTC here, the Guides will bar unqualified claims of “green” and “eco-friendly,” further clarify how companies can use “compostable” and “recyclable,” and require specifying what attributes of a product an eco-label applies to. 

There are shortcomings in the proposed revisions. For example, they do not offer guidance on claims involving a product’s life cycle or hidden tradeoffs (e.g., a product that saves consumers 50 gallons of water but consumes 5,000 to produce). They also don’t address claims relating to Cradle to Cradle design or green chemistry, as Joel Makower points out.